Order and Delivery
On this page, you will find all the information about ordering and delivery of our products.
Shipping Details to United Kingdom
| Stage | Duration | Cost |
|---|---|---|
| Order Processing Time | 1–3 Business Days | Free |
| Shipping Time | 5–10 Business Days | Free |
| Total Delivery Time | 6–13 Business Days | Free |
Order cutoff time: 10:00 PM (UTC+13) Monday to Friday.
Please note that during busy periods such as public holidays or promotional sales, delivery times may be longer.
Processing Time
Orders placed before 10:00 PM are processed within 24 hours after purchase, excluding weekends and public holidays.
Shipping Method
We offer standard delivery with Track & Trace, so you can easily follow your order and be assured it meets your expectations.
Address Changes
If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible at info@sofialusso.com. We will do our best to accommodate the change, but we cannot guarantee address changes if your order has already been processed or shipped.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect at a collection point, we reserve the right to charge for return and reshipping costs.
Track Your Order
You can track your order through our Track & Trace page.
Tracking becomes available 2–3 days after your order has been placed and can be followed online anytime, so you always know when to expect your products.
Click here to track your order.
Questions About Your Order?
Do you have questions about your order? We recommend first checking our Frequently Asked Questions page.
If your question is not listed there, click here to contact us directly via the contact form.
CONTACT INFORMATION
For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.
Company name: Quick Webshop
Chamber of Commerce number: 88174174
Email-Address: info@sofialusso.com
Telephone number: +31850806945
Langerakbaan 183 3544 PE Utrecht,The Netherlands
Any questions? Check out our Frequently asked Questions Or contact us via our Contact page